WhatsApp Message Template Sending Issue

Incident Report for Landbot

Resolved

The issue affecting the sending of WhatsApp message templates with buttons has been resolved.

We appreciate your patience and apologize for any inconvenience caused.

Posted Feb 04, 2025 - 11:14 CET

Monitoring

A fix has been implemented and we are monitoring results.

Posted Feb 04, 2025 - 10:37 CET

Identified

The issue has been identified and a fix is being implemented. We appreciate your patience and will provide further updates as we make progress.

Posted Feb 04, 2025 - 09:15 CET

Investigating

We are currently experiencing an issue affecting the sending of WhatsApp message templates that include buttons. Our team is investigating the root cause and working to resolve it as quickly as possible.

We apologize for any inconvenience and will provide updates as soon as we have more information.

Thank you for your patience.

Posted Feb 03, 2025 - 18:30 CET

This incident affected: WhatsApp services.